As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking a Network Analyst (Telecom Support) Full-Time, to join our Nemours Children's Hospital team in Orlando, Florida.
Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.
The Network Analyst position is a technical specialist role responsible for day to day operation as well project management in support of the network infrastructure and associated services. The Network Analyst provides consultation for the design, development, and implementation of technical solutions within the company’s telecommunications environment which includes network, telephony, and video communication environments.
This position requires specialized skills and knowledge of software and hardware networking solutions, a comprehensive understanding of the company’s applications, unified communication system integration, and the ability to understand and anticipate clinical, business, customer, system, process, and project impacts.
Configure, test, and install switches, firewalls, routers and gateways, video and audio conferencing environments, and video and audio conferencing endpoint solutions.
Implement, maintain, and support telephony and contact center telecommunications environments and related systems and solutions.
Perform routine systems tasks (upgrades, back-ups, etc) and resolve assigned Help Desk tickets in a manner consistent with service level guidelines and Nemours customer service expectations.
Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources and determine optimal solutions.
Coordinate vendors, maintenance, and upgrades to minimize downtime and/or impact on end users.
Assist with the design, development and implementation of data, voice, and video services that will be used to support the Enterprise and its satellites, coordinating with members of other enterprise functional teams to ensure departmental goals are supported.
Monitor, analyze and correct system errors and initiate service calls as required.
Proactively monitor and analyze system resources to ensure optimal performance, applying system level patches or upgrades as necessary and coordinating system backups to ensure accuracy and integrity.
Administer user accounts and security access, providing documentation and training to users prior to implementation of new accounts and/or products, as necessary.
Accurately document instances of hardware failure, repair, installation, and removal.
Additional duties and responsibilities, as may be assigned by employee’s supervisor.
Provides on-call off hours support as needed.
Advanced technical knowledge on routers, switches, firewalls, wireless devices, and access technologies and protocols (Nexus, Catalyst, ASA, BGP, EIGRP, MPLS, VPC, VDC, VRF, VSS, VoIP, etc)
Strong technical, analytical and interpersonal skills.
Advanced knowledge of incident management, lifecycle management and capacity planning.
Vendor and carrier management in the delivery of communication services.
Strong problem solving and network troubleshooting.
Good working knowledge of network design, implementation, configuration, and performance tuning of WAN, LAN, and WLAN.
High School Diploma required plus 1 year of training beyond high school.
Minimum of one (1) to three (3) years experience required.
Experience with installation, operation and troubleshooting small enterprise or branch office networks, including basic network security setup and operation.
CCNA in Routing and Switching; CCNA in Wireless, CCNA in DataCenter or CCDA preferred.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.