This position is in the Outpatient area(s) of the Boise VA Medical Center, Boise, Idaho. This position provides support for the Community-Based Outpatient Clinics (CBOCs) in Twin Falls, Idaho and Caldwell, Idaho, and the VA Outreach clinics in Mountain Home, Idaho, Salmon, Idaho, and the Eastern Oregon clinic in Hines, Boise Primary Care, Women's Clinic, and Specialty Clinics. Completes preventive health and chronic disease indexes of patients seen in outpatient clinics. Administers injectable medication with no more than two valid failures or omissions and supervisory feedback during the rating period. Basic nursing care for adult and elderly patients is administered according to clinic guidelines, and plan of care under the direction of the supervising RN. Performs treatments and procedures which include application of antiseptic sterile and non-sterile techniques, i.e., bladder catherization insertion and removal, EKG, enemas, bladder scans, capillary blood glucose (CBG), venipuncture, suture and/or staple removal, and oximetry. Recognizes signs and symptoms reflecting changes in patient condition using knowledge of vital signs, CBG, and observational skills. Takes corrective action appropriately when potential or life-threatening changes occur in the patient condition. Maintains patient comfort and safety while in the clinical environment. Identifies patient educational needs and seeks assistance as appropriate and reassures patients and family members by explaining hospital and outpatient treatments and procedures. Replies to inquiries of an administrative/non-technical nature concerning patient care with the utmost courtesy and in accordance with regulations and medical center policies. Demonstrates a commitment to providing customer service in all aspects of daily work activities. Demonstration of good customer service includes conveying a positive, courteous, friendly, polite, professional and helpful attitude to customers, making eye contact with individuals when speaking to them, speaking in a friendly voice tone. Ensures that daily work is customer-centered, focusing all efforts toward the goal of all customers leaving each interaction feeling they received the best service possible. Employee seeks to present an accurate and constructive image of the medical center. Maintains a courteous, helpful attitude in all working relationships throughout the various outpatient departments. Excellence in customer service includes positive written communication, including electronic mail communication. Records all medications and procedures provided and records patient responses to these interventions. Provides nursing input for team care planning and intervention activities. Work Schedule: Monday - Friday 0700 - 1730 with rotating days off. Virtual: This is not a virtual position Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.